Privacy Policy

VERTEX SYDNEY ROOFING ("Vertex", "we", "us") respects your privacy. This policy explains how we handle personal information collected through this website and when you contact us. We aim to handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth).

What we collect

When you request a quote or contact us, we may collect:

• your name, phone number and email address
• the suburb of the property and the service you are interested in
• the description of your project and any photos you choose to upload
• any other information you give us by phone, email or in person

Like most websites, our hosting provider automatically processes technical information such as IP addresses and browser details to deliver the site securely. If website analytics are enabled, we collect aggregated information about how the site is used, such as the pages visited.

How we use your information

• to respond to your enquiry and arrange an inspection
• to prepare and send quotations
• to carry out and manage work you engage us for
• to protect the website from spam and misuse
• to understand how the website is used so we can improve it

We do not sell your personal information, and we do not use it for unrelated marketing without your consent.

Service providers

We use trusted service providers to run this website and deliver your enquiry to us, including:

• Cloudflare, for website hosting, security and spam protection (Cloudflare Turnstile)
• Resend, to deliver quote-form submissions to our email inbox
• our email provider, where your enquiry is stored

Some of these providers may store or process information outside Australia, including in the United States. We take reasonable steps to ensure they protect your information.

Storage and security

Enquiries submitted through the website are sent to our business email account. The website itself does not keep a database of submissions. We take reasonable steps to protect personal information from misuse, loss and unauthorised access, and we keep it only for as long as we need it for the purposes above or as required by law.

Cookies and analytics

This website does not use advertising cookies. If analytics are enabled, they are used only to understand overall website usage. You can block or delete cookies in your browser settings.

Accessing or correcting your information

You can ask to access or correct the personal information we hold about you by emailing info@vertexsydneyroofing.com.au or calling 0416 069 926.

Complaints

If you have a concern about how we have handled your personal information, please contact us first so we can try to resolve it. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

Changes to this policy

We may update this policy from time to time. The latest version will always be available on this page.